Level Up Casino Terms & Conditions

These Terms and Conditions govern access to and use of Level Up Casino, including its website, games, payment services, promotional offers, and related features. By creating an account or using the services, you confirm that you have read, understood, and agreed to these terms.

These terms are intended for customers in Canada and should be read together with any specific rules displayed for an individual game, promotion, payment method, or account feature. Where a specific rule conflicts with these terms, the specific rule will apply to the relevant service.

Acceptance of Terms

By accessing Level Up Casino, you enter into a binding agreement with the operator of the service. If you do not accept these terms, you must not register, deposit funds, play games, claim an offer, or otherwise use the platform.

You are responsible for reviewing the current version of these terms before using the service. Continued use after an update means that you accept the revised wording. Game rules, bonus terms, privacy information, and payment conditions may also form part of this agreement.

Eligibility

Level Up Casino is available only to individuals who are at least 18 years old and who are legally permitted to use online casino services in their location. You must use the service only where access is lawful and available to you.

• You must provide accurate information about your identity, age, address, and location.
• You must use the account personally and not on behalf of another person.
• You must not access the platform if you are self-excluded, restricted, or otherwise prohibited from gambling.
• You must not use the service from a location where online gambling or the relevant activity is not permitted.

Level Up Casino may request evidence of eligibility at any time. If you do not satisfy the eligibility requirements, any account activity may be reviewed and access may be restricted.

Account Registration

Only one account may be opened for each customer unless Level Up Casino gives written permission for an exception. Registration details must be complete, current, and truthful. You must update information promptly if it changes.

You are responsible for keeping your login credentials confidential and for all activity conducted through your account. Do not share your password, allow another person to use your account, or leave an active session accessible to others. Contact Level Up Casino promptly if you suspect unauthorised access.

Accounts are personal and may not be sold, transferred, assigned, or used to hold funds for another person. Any account name, display name, or other user information must not be offensive, misleading, or designed to impersonate another individual or organisation.

Verification

Level Up Casino may carry out identity, age, address, payment, and source of funds checks. These checks help protect customers, prevent fraud, and support the secure operation of the platform. You agree to provide documents and information that are reasonably requested for this purpose.

Documents must be clear, valid, and consistent with the details registered on your account. Processing may be delayed while verification is outstanding. If information cannot be verified, appears inaccurate, or raises security concerns, Level Up Casino may limit account functions, cancel a transaction, or take other appropriate action.

Deposits

You may deposit funds using payment methods made available through your account. The payment method must be in your own name or otherwise authorised for your personal use. Level Up Casino may reject or reverse a deposit where the payment cannot be confirmed or presents a security concern.

Before depositing, check the applicable limits, processing information, and any charges shown at the cashier. You are responsible for ensuring that your bank or payment provider permits the transaction. Funds should be used for legitimate gaming activity and must not be deposited with the intention of merely transferring them through the platform.

Deposited funds are not a bank deposit and do not generate interest. A transaction may remain pending until it has been successfully confirmed. Level Up Casino is not responsible for delays caused by a bank, card issuer, payment processor, network, or other third party.

Withdrawals

Withdrawal requests are processed using the available options shown in your account. Level Up Casino may require verification before releasing funds and may return funds to the original payment method where appropriate. The name on the withdrawal account must normally match the verified customer details.

You must provide accurate payment information and remain responsible for any consequences of entering incorrect details. Minimum and maximum withdrawal amounts, processing times, and applicable conditions may vary by method. A request may be reviewed, delayed, declined, or adjusted if there is an unresolved verification issue, suspected misuse, or a breach of these terms.

Any wagering or transaction conditions connected with a bonus must be satisfied before bonus-related funds can be withdrawn. Level Up Casino may correct an account balance where a payment, game result, or credit was affected by an obvious error.

Bonuses

Promotions are available only to eligible customers and are subject to the specific terms displayed with each offer. These terms may include qualifying deposits, minimum odds or stakes, wagering requirements, expiry periods, game restrictions, maximum bonus values, and withdrawal limits.

Unless the relevant promotion states otherwise, a customer may use an offer only once. Level Up Casino may withhold, remove, or cancel a bonus where an account is duplicated, promotional rules are manipulated, or participation does not reflect genuine play. A bonus may also become void when an account is closed or suspended.

You should read the complete terms of an offer before opting in or making a qualifying transaction. If promotional information is unclear, contact Level Up Casino before using the offer.

Acceptable Use

You agree to use Level Up Casino fairly, lawfully, and in accordance with these terms. You must protect your account, use approved devices and payment methods, and provide cooperation when security or verification checks are required.

The platform must not be used to interfere with its operation, gain an unfair advantage, test vulnerabilities without permission, or distribute harmful material. You must not introduce malware, scrape content, overload the service, or attempt to bypass technical controls.

Prohibited Activities

The following activities are not permitted:

• Fraud, theft, money laundering, payment abuse, or the use of funds obtained unlawfully.
• Collusion, cheating, manipulation of games, exploitation of errors, or use of automated play tools.
• Creating multiple accounts to obtain an offer or avoid a restriction.
• Using another person's identity, payment method, account, or documents without authorisation.
• Attempting to reverse, dispute, or charge back a legitimate transaction without a valid reason.
• Using software, devices, or methods intended to disrupt the platform or influence outcomes improperly.

Where prohibited activity is suspected, Level Up Casino may investigate, preserve relevant information, suspend access, cancel affected transactions, and take other steps permitted by these terms and applicable rules.

Intellectual Property

All text, graphics, logos, interfaces, game content, software, designs, and other material made available through Level Up Casino are owned by or licensed to the operator or its suppliers. They are protected by applicable intellectual property rights.

You receive a limited, personal, non-exclusive, and revocable permission to access the service for its intended purpose. You must not copy, modify, publish, sell, distribute, reverse engineer, or create derivative works from platform content unless authorised in writing.

Limitation of Liability

Level Up Casino will take reasonable steps to provide a secure and reliable service, but uninterrupted availability cannot be guaranteed. Access may be affected by maintenance, telecommunications failures, software faults, payment provider issues, internet conditions, or events outside reasonable control.

To the extent permitted by applicable law, Level Up Casino is not responsible for losses arising from your failure to protect account credentials, inaccurate information, unsupported devices, payment delays caused by third parties, or misuse of the service. Nothing in these terms excludes responsibility that cannot lawfully be excluded.

Game results recorded by the platform will generally be treated as final unless there is a clear technical or administrative error. If an error affects a game, payment, promotion, or account balance, Level Up Casino may correct the result and restore the position that would reasonably have existed without the error.

Account Suspension

Level Up Casino may suspend, restrict, or close an account where there is a suspected breach of these terms, an unsuccessful verification process, unusual payment activity, responsible gambling concern, technical risk, or a legal or security reason.

During a review, deposits, withdrawals, promotions, and gameplay may be temporarily unavailable. You must not open another account or attempt to bypass a restriction. If an account is closed, any remaining balance will be handled after relevant checks, subject to lawful deductions, unresolved transactions, promotional conditions, or amounts connected with prohibited conduct.

Privacy

Level Up Casino collects and uses personal information needed to create and manage accounts, process payments, verify customers, provide support, improve the platform, and protect against fraud and misuse. Information may be shared with service providers and other parties where necessary for these purposes or where required by applicable rules.

The privacy information provided on the platform explains the types of data collected, how it is used, retention practices, security measures, and available customer choices. By using the service, you acknowledge that personal information will be handled in accordance with that information.

Responsible Gambling

Level Up Casino supports informed and controlled participation. Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. Only play with money you can afford to lose and set limits that suit your circumstances.

• Decide your spending and time limits before you play.
• Do not gamble when distressed, impaired, or under pressure to recover losses.
• Take regular breaks and keep gambling separate from essential household spending.
• Use available account limits, time-outs, or self-exclusion options where appropriate.

If gambling no longer feels manageable, stop using the service and seek assistance from an appropriate support organisation or qualified professional. Level Up Casino may apply account restrictions where responsible gambling concerns arise.

Amendments

Level Up Casino may update these terms to reflect changes to the service, security practices, payment arrangements, promotions, or applicable requirements. The updated version will be made available through the platform, and the effective wording will apply from the stated date or from publication where no date is shown.

You should review the terms regularly. If you do not agree with an amendment, stop using the service and contact Level Up Casino about closing your account. Continuing to use the platform after an update indicates acceptance of the revised terms.

Contact Information

For questions about these terms, account access, payments, verification, or responsible gambling features, contact Level Up Casino through the support channels displayed on the platform. You may also write to [email protected]. Please include enough information for your request to be identified, but never send your password or full payment credentials.

Customer support may request additional information to confirm account ownership before discussing account-specific matters. We aim to review enquiries fairly and provide a clear response within a reasonable time.

Last updated: 9 September 2026