Level Up Casino Privacy Policy

This Privacy Policy explains how Level Up Casino collects, uses, stores, and protects personal information when you visit our website, create an account, use our gaming services, contact customer support, or otherwise interact with us. It is intended to help you understand our privacy practices and the choices available to you.

Level Up Casino is designed for customers in Canada who are at least 18 years of age. By using our website or services, you acknowledge that you have read this policy. Where additional notices apply to a particular service, those notices should be read together with this policy.

Information We Collect

We collect information that is reasonably necessary to operate the casino, maintain account security, process transactions, meet responsible gaming objectives, and provide customer support. The categories of information we may collect include:

• Identity details, such as your name, date of birth, gender where provided, and government-issued identification information when verification is required.
• Contact details, including your email address, telephone number, postal address, and preferred communication method.
• Account information, such as login credentials, account preferences, responsible gaming settings, and records of communications with us.
• Financial and transaction information, including deposits, withdrawals, payment method details, transaction history, and related verification records. Payment data may be handled by authorized payment providers.
• Gaming and usage information, including games played, bets placed, session dates, promotional activity, account balance information, and interactions with website features.
• Technical information, such as IP address, device type, operating system, browser, approximate location, language settings, and identifiers associated with your device.
• Information you provide voluntarily when completing forms, submitting requests, participating in promotions, responding to surveys, or contacting support.

We may also receive information from service providers that help us verify identity, prevent fraud, process payments, assess account security, or support the operation of Level Up Casino. We collect information through the website, account processes, communications, cookies, and similar technologies.

How We Use Information

Level Up Casino uses personal information for legitimate operational and service-related purposes, including to:

• Create and administer your account.
• Confirm eligibility, age, identity, and account ownership.
• Process deposits, withdrawals, bonuses, and other transactions.
• Provide games, account tools, customer support, and requested communications.
• Monitor activity for fraud, security threats, collusion, misuse, and other harmful or unauthorized conduct.
• Maintain platform stability, troubleshoot technical issues, and improve website performance.
• Personalize content, promotions, and communications where appropriate and permitted.
• Manage responsible gaming features, including limits, account restrictions, and self-exclusion requests.
• Understand usage trends and evaluate the effectiveness of products, features, and marketing campaigns.
• Handle complaints, disputes, legal requests, and internal investigations.
• Meet applicable business, accounting, security, and compliance obligations.

We may combine information collected from different sources when doing so helps us maintain accurate records, protect accounts, or provide a more consistent customer experience. Marketing communications will be managed in accordance with applicable preferences and available opt-out options.

Cookies and Similar Technologies

Level Up Casino may use cookies, software development tools, pixels, local storage, and related technologies. These technologies can remember settings, keep you signed in, support essential website functions, measure performance, and help us understand how visitors use the platform.

Some cookies are necessary for account access, security, payment processes, and core navigation. Other technologies may support analytics, personalization, or promotional measurement. Your browser or device may allow you to block or delete certain cookies. However, disabling essential cookies may prevent some features from working correctly or may require you to repeat preferences.

Information collected through these technologies may include device details, pages viewed, session times, referring websites, interaction patterns, and technical events. We use this information in a form that supports website operation, analysis, and security. Cookie settings may vary depending on the browser, device, or feature being used.

Data Sharing

We do not treat personal information as a public resource. We may share information with carefully selected recipients when necessary to provide services, protect users, or operate Level Up Casino. These recipients may include:

• Payment processors, financial institutions, and transaction service providers.
• Identity verification, fraud prevention, risk management, and security providers.
• Technology, hosting, cloud storage, analytics, communications, and customer service providers.
• Professional advisers, auditors, insurers, and business partners who require information for defined services.
• Authorities, courts, or other parties where disclosure is required or reasonably necessary to respond to a lawful request, protect rights, investigate misconduct, or address an emergency.

Service providers are expected to use information only for authorized purposes and to apply appropriate confidentiality and security measures. We may also share information as part of a corporate transaction, such as a restructuring, financing, acquisition, or sale of relevant business assets, subject to appropriate protections.

Data Security

Level Up Casino uses administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, alteration, disclosure, loss, and misuse. Measures may include access controls, authentication procedures, monitoring, encryption or secure transmission where appropriate, staff guidance, and vendor assessments.

No online service can guarantee absolute security. You are responsible for keeping your account credentials confidential, using a secure device, and notifying us promptly if you suspect unauthorized access or unusual account activity. We may restrict or suspend access when necessary to protect an account, our platform, or other users.

Data Retention

We retain personal information only for as long as it is reasonably required for the purposes described in this policy. Retention periods depend on the nature of the information, the reason it was collected, account activity, security needs, dispute resolution, and applicable business or legal obligations.

When information is no longer needed, we may delete it, anonymize it, or securely isolate it from routine use. Some information may remain in encrypted backups or records maintained for security, audit, fraud prevention, or dispute management until it can be safely removed under our retention processes.

Your Rights

Depending on your circumstances and applicable privacy rules, you may have the right to ask about the personal information we hold about you, request access to or correction of inaccurate information, and receive explanations about how information is used. You may also be able to request deletion, object to certain processing, withdraw consent where processing relies on consent, or ask us to limit particular uses.

These rights are not absolute and may be subject to verification, security requirements, recordkeeping needs, or other permitted exceptions. We may need additional information to confirm your identity before responding. If you make a request, we will review it and provide a response within a reasonable period, explaining any limitation where appropriate.

You may also manage certain promotional communications by using the unsubscribe instructions included in the message. Opting out of marketing does not stop essential account, transaction, security, or service communications.

Third-Party Services

Our website may contain links, integrations, payment tools, analytics features, or other services operated by third parties. Those providers may collect information under their own privacy notices and terms. Level Up Casino does not control the privacy practices of independent third parties and encourages you to review their information before using an external service.

Third-party tools may support payment processing, identity checks, customer communications, website analytics, fraud detection, or technical functionality. We seek to work with providers that offer appropriate safeguards, but the information practices of each provider remain governed by its own responsibilities and agreements.

International Transfers

Some service providers or technology systems used by Level Up Casino may process or store information outside Canada. When information is transferred to another country, it may be subject to the laws and lawful access rules of that location.

We take reasonable steps to ensure that international processing is performed for defined purposes and supported by contractual, technical, or organizational safeguards appropriate to the nature of the information. By using the website, you acknowledge that service delivery may involve cross-border processing where necessary for hosting, payments, security, support, or related operations.

Policy Updates

We may revise this Privacy Policy to reflect changes in our services, technology, business processes, security practices, or applicable privacy expectations. The updated version will be made available through the website, and the effective date may be adjusted when material changes are introduced.

We encourage you to review this page periodically. Continued use of Level Up Casino after an updated policy is posted indicates that you have had an opportunity to review the revised information. Where a change requires a more specific notice, we may provide that notice through the website, by email, or by another suitable method.

Contact Information

If you have a privacy question, want to make a request concerning your personal information, or need clarification about this policy, contact Level Up Casino at [email protected]. Please include enough information for us to understand your request, but do not send payment passwords or unnecessary sensitive information in an initial message.

We may ask you to verify your identity before discussing account information or completing a privacy request. Our support team can also explain available account controls, communication preferences, and the steps for raising a concern about the handling of your information.

Last updated: 9 September 2026